Ultra Suite
Partners Sally King and Michael Notman joined forces to create a line of feminine, timeless pieces with a strong focus on form and essential use of luxurious silk fabrics. With touches of ruffles, bows and silk georgettes Ultra Suite create a modern sensual mood perfect for any special event.
Please contact us at ultrasuite@optusnet.com.au for further information regarding a personalised services suitable for your special occasion.
Keep informed regarding new arrivals, upcoming events and preview sales by joining our Ultra Suite facebook page.
Order Process - Weddings & Formals
Book an appointment for first fitting with Michael via email ultrasuite@optusnet.com.au the first fitting date should be at least 4-6 months prior to event. At the first fitting and once the Formal Client / Bride / Bridesmaid has decided upon the dress style, colour, size, length and any other modifications, we require full payment before we can begin production on your garment; the dresses are made to your measurements. We provide you with order forms and policies along with your payment.
Fabrics & Colours
Ultra Suite has put together a suggested palette of colours to choose from. We have over 40 colours; colours may be requested, we are happy to send swatches at your request. Due to different dye lots there may be slight variation in colour from swatches. Fabric Rolls are purchased specifically for each event / wedding. If you choose more than 1 colour there may be a small fee depending on palette.
You can purchase fabric for bow-ties at the RRP however this must be ordered and paid at the same time as the dresses.
Sizing
We offer standard sizing and made-to-measure. If you wish to purchase standard sizing then please email Sally to see which size category you best fall into. We will work with each individual to decide on the best dress size dependent on their measurements and our sizing chart. If you fall between sizes we recommend choosing the larger size. It is much easier to take in apposed to letting garments out. If you are interstate or overseas the measurements will need to be taken elsewhere. We recommend you have your measurements taken professionally, at a tailor or alteration shop. If a client chooses to order a size or style that is not recommended by our sales associate, the client will sign off on the size. We will not be responsible for a dress size that does not fit the client after the client has signed off on the size. If measurements are taken elsewhere, the client is responsible for those measurements; if a new dress is needed due to incorrect size, the client will be charged full price. If the garment requires any further alterations outside the original measurements provided, we are happy to assist where possible however this is the clients responsibility.
Made-to-measure services are by appointment only. We work with each individual to decide on dress style, customisations and measurements. Once these specifications are agreed upon by the client and staff the client will sign off on the order. No further changes can be made to the order. Clients are required to bring undergarments and shoes most likely to be worn with the dress on the day while being measured; if not a charge for alteration may be applied to order. Please be aware if fluctuations in body shape occur and further alteration is necessary this is financial responsibility of the client. After the first fitting once the garment is ready you must attend a second fitting by appointment at the store, generally the client takes the garment at this fitting but on occasion a third individual appointment may be required. If client collects the garment and forgoes the second fitting we are no longer responsible for the garment.
Customisation
We offer standard sizing but if you wish to customise any style in our collection, mix and match bodice / skirts, alter lengths, add straps, alternative fabrics, add additional seam allowance – some of these customisations incur a small fee. No further changes can be made to the order.
Delivery
Please allow 8-12 weeks for delivery upon receipt of full payment from the entire bridal party / client. We recommend you order the dress 16 weeks prior to the wedding / event to allow time for additional alterations if necessary.
Rush Orders
We can provide rush orders with lead times under 12 weeks, but this depends entirely on our production schedule. All rush orders must first be approved prior to placing. For rush orders of 5-8 weeks there will be a $35 fee per dress added to the total order. For rush orders 4 weeks and under a $75 fee per dress will be added to the total order.
Payment
All payment must be paid in full by entire wedding party or client at the 1st appointment before we begin our production. We accept all major credit cards and cash.
Appointments
Special occasion is by appointment only. There will be 2 appointments, the first to measure and assist client to decide on appropriate style / customisations if necessary. We request 1st fitting date at least 3-4 months prior to the event date. The second is the final fitting of the made-to-order garment, the second appointment is generally booked at least 2-3 months before the event, generally the clients take the dress at this fitting, however we may require a third individual fitting.
For bridal parties we require all wedding party including bride to attend both fittings excluding interstate / Over-seas / Pregnant clients.
Appointment Times
Monday to Friday 7.30pm by appointment only alternatively there is a fee of $75 for a private consultation Mon-Sun 10.00-5pm.
Shipping
For Brisbane residents you may collect your dress at the store after second / third fitting. There is a $15 shipping fee per dress if mailed interstate. We ship via a 3-day Ground, with an additional charge for next day air. We do not accept PO Box addresses. For orders shipped outside Australia the client is responsible for duties and taxes incurred on delivery, shipping and handling rates will be quoted on enquiry.
Alterations
If buying standard sizes off the rack please remember alterations may be required. The price of the dress / garment does not include alterations. All dresses can be adjusted after you receive them, we’re happy to recommend a professional tailor/seamstress if needed. We are not responsible for these alterations.
In regards to dresses custom made to your specific size, if you request any further alteration after the final fitting these alteration fees will be charged to client at the discretion of Ultra Suite. We are not responsible for any alterations made after you receive the garment from us.
Return Policy
Made-to-order garment, there are no exchanges or returns on all merchandise purchased. All sales are final. Any concerns or comments will only be accepted within 10 days of receiving the dress.
Ultra Suite Made-To-Measure Services
ORDERING, RETURNS AND CUSTOMER SERVICE
If you require an expert to help or advise until your special event, email Sally at ultrasuite@optusnet.com.au
HOW FAR IN ADVANCE SHOULD I ORDER?
We require 3-12 weeks, we suggest you order 3 months before your event. For help with planning order date please email Sally at ultrasuite@optusnet.com.au.
WILL YOU ACCEPT MY ORDER WITHIN 12 WEEKS OF EVENT?
We do take rush orders depending on our production schedule, we can offer 7 days services (conditions apply). For help with planning order date please email Sally at ultrasuite@optusnet.com.au.
BEFORE I PLACE MY ORDER?
You can try on your gown and dresses by appointment at the store in Fortitude Valley, Brisbane. Just call the store for an appointment. Keep in mind not all pieces from the collection are available at the store- call to find out if the style you are interested in is in fact available at the store. If not for help with planning orders please email Sally at ultrasuite@optusnet.com.au.
WHAT IS THE ORDERING PROCESS for made-to-measure service?
1. Make appointment with specialist via email.
2. Consult, plan and co-ordinate your special needs with specialist.
3. Attend first fitting.
4. Pay in full and sign-off on order at first fitting to secure production with workroom.
5. Select a date for second fitting alternatively we will text you once your dress has arrived in store.
6. At second fitting collect gown.
7. Select a date for individual third fittings if necessary.
8. At third fitting collect gown.
9. Finalise any further special needs with specialist.
HOW DO I CHECK THE STATUS OF MY ORDER?
Always provide staff a due date; date of completion at least 2-3 weeks prior to event. Michael will be tracking your order, you can keep in touch with him via text 0409323003. If at anytime you require feedback you can text or email.
HOW LONG WILL IT TAKE FOR MY MADE-TO-MEASURE DRESSES TO ARRIVE?
Depending on the styles and fabrication your order can take up to 4 months. Expedited services are possible, please email Sally at ultrasuite@optusnet.com.au.
WHAT DISCOUNT DO YOU OFFER?
We offer a discount when you buy 3 or more dresses, we make standard size identical length dresses ($1/cm for extra length), you will be notified when your order arrives at the store for your collection. For a quote please email Sally at ultrasuite@optusnet.com.au.
N.B Made-to-measure services are excluded from all promotions and discounts.
HOW DO I ORDER FOR PREGNANT OR POST-PREGNANT CLIENTS?
The specialist will plan with the pregnant client appropriate appointment dates; we expedite the order within 4 weeks of event date. Email our specialist to consult options.
HOW DO WE ORDER FOR INTERSTATE OR OVERSEAS CLIENTS?
First you need to determine which style and size is right for your figure. We strongly recommend contacting our specialist to offer advise regarding fits.
Once you have determined the style and standard size we will make-to-order and mail the dress.
Once you have determined the style email Sally and she will provide the correct measurements required for that style, then provides her measurements obtained by a professional tailor, we cut and sew to measurements provided and mail the dress to the client.
All dresses can be tailored by a professional tailor to fit perfectly. They come with a standard seam allowance of 1/2" that can be let out slightly and we can add extra seam and/or hem allowance if you request. Most of our dresses can be taken in. If you have a question about our fits or would like a recommendation please email to speak to our specialist.
HOW MUCH DOES IT COST FOR SHIPPING?
For a quote please email Sally at ultrasuite@optusnet.com.au.
WHAT IF I CHANGE SIZE MORE THAN 10%?
Most of our dresses can be altered. They come with standard seam allowance of 1/2" that can be let out slightly, we can add extra seam allowance if requested. Most of our dresses can be taken in. It helps to know prior to your first fitting if there is a possibility you may change size. We can cap further alterations fees based on style selected. If your figure change is greater than a full size we may have to make the dress again at the standard retail price. Alteration fees are not included in the price our garments. For a quote please email Sally at ultrasuite@optusnet.com.au.
WHAT IS THE RETURNS POLICY?
Made-to-measure orders are considered final sale, we do not accept returns. Made-to-measure is a personalised service, each dress is cut and sewn to your individual measurements with care and precision. Your dress arrives in impeccable condition.
SIZING AND FIT
WHAT DO I BRING TO MY 1ST APPOINTMENT OR WHEN I GO TO BE FITTED BY A PROFESSIONAL SEAMSTRESS?
You are required to bring a strapless bra or undergarments and heels likely to be worn on the day of your event, please bring these along to every subsequent fitting, this will give us an accurate measurements / lengths and ensure no further alteration fees are charged.
CAN ULTRA SUITE DRESSES BE TAILORED?
All of our dresses are professionally tailored to fit you perfectly. If you opt to have a standard size made you can take this to your local tailor, most of our dresses can be altered. They come with standard seam allowance of 1/2" that can be let out slightly, we can add extra seam allowance if requested. Most of our dresses can be taken in.
HOW CAN I DETERMINE WHICH STYLE IS RIGHT FOR ME?
If you have any questions about the fit of a particular dress or would like recommendation for your figure please speak to a specialist.
DO YOU OFFER ADDITIONAL WOMEN'S SIZES?
We offer a variety of sizes from 6-16, we have a variety of styles to flatter a wide range of figures. Our specialist has some helpful hints about fit and features suitable to different shapes and sizes to make you look best.
After a style is chosen best for your figure our dresses are professionally tailored to fit you perfectly. If you have any questions please email Sally at ultrasuite@optusnet.com.au.
WILL ANY OF YOUR DRESSES FIT A PREGNANT OR POST-PREGNANT CLIENT?
A few of our styles will fit during and post-pregnancy. Email our specialist for recommendations. They can tell you which styles have worked for other customers. After a style is chosen our dresses are professionally tailored to fit perfectly.
DO WE DO ALTERATIONS?
Most of our dresses can be altered. They come with standard seam allowance of 1/2" that can be let out slightly, we can add extra seam and/or hem allowance if requested. Most of our dresses can be taken in. For a quote please email Sally at ultrasuite@optusnet.com.au.
FABRIC AND COLOUR
DO YOU HAVE FABRIC SWATCHES AVAILABLE?
We're happy to send swatches upon availability. Each swatch is approx 10cm by 5cm wide - email Sally to request them.
HOW SHOULD I CARE FOR MY ULTRA SUITE DRESS?
All of our dresses are made of silk and are labelled dry-clean only. When you collect your dress our staff will advise on care instructions.
HOW CAN I FIND OUT WHICH COLOURS ARE AVAILABLE?
Email Sally for information about colour palette availability, please view our colour palette for names of colours.
